COMPANY POLICIES & DISCLAIMERS
For the purposes of this contract the company District Relocators LLC will hereinafter be referred to as DR.
CONTRACTED ITEMS TO MOVE- DR will only move and store items agreed upon when the original quote was provided. Any additional items or changes must be agreed upon in writing by both parties before the move date. DR
reserves the right to charge an additional fee or refuse to move any items not agreed upon by contract. Any additional
stops or moving of existing furniture inside of a customer’s home must be agreed upon in writing at the time of contract completion.
PACKING– DR requires all items that can fit into standard moving sized boxed to be placed in boxes and sealed shut. Boxes packed by customer should be less than
50 lbs. DR is not responsible for the improper packing of fragile items not packed by DR. DR reserved the right to refuse to move any item not properly packed by customer. DR may refuse to move any items in trash bags, flimsy boxes, opened boxes or bags. Packing services can be ordered by client but must be agreed upon by contract prior to a move. DR is not responsible for providing boxes to customers.
BILLING– All moves are billed on an hourly or flat rate basis as determined by DR. All hourly moves have a minimum charge of three hours. Packing has a required minimum of two hours. Anything over the first three hours for moves and two hours for packing will be billed in 15 minutes increments of the agreed hourly rate until the job is complete. Additional fees for fuel, taxes, tolls, materials, stairs, long hallways or boxes may be added to
the hourly or flat rate as agreed by contract. These fees should be discussed and added during the original quote (Material and Fuel Charge/Stair Charge, over 25 miles etc…).
PAYMENT- Customers must pay in full at completion of the job unless other arrangements are made in writing prior to the start. We accept personal checks, cash and most credit cards. Personal Checks are the preferred payment method. DR reserves the right to request a down payment or payment in full for services before a move begins. Long Distance moves require payment in full before the move commences. Payment for long distance moves must be in a cashier’s checks or credit cards.
BOOKING & AVAILABILTY– Moving schedule is booked on a first come first serve basis and DR cannot guarantee any move date or time until contract is complete. Job is only confirmed when DR receives a completed confirmation form. Non refundable deposits can be made to reserve appointment times.
SCHEDULE – DR will only be responsible for dates and times agreed upon in writing by contract. DR will not be responsible for any schedule changes not agreed upon
by DR in writing. A new confirmation should be completed if a reschedule is necessary.
ELEVATOR TIMES– The customer is responsible for reserving elevators and loading docks at the time of completing the moving contract. DR will not be responsible for schedule changes if a customer has not reserved their elevator.
CANCELLATION– If you cancel your move with less than 48 hours notice you will be charged a $25 non refundable cancellation fee. If you reschedule for another day the manager may waive the fee at his discretion.
WEATHER– DR reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to, rain, snow, ice, etc.
DAMAGES- DR will not be responsible
for damages to merchandise or property
that were done prior to a move. DR will not be responsible for any damages to any particle board, compressed wood or
any merchandise that is noted as weak or frail in structure. DR will not be responsible for damage or loss of any items in boxes not packed by DR. DR will not be liable or responsible for any damages to items or property moved by customer. will not be responsible for damages to property or merchandise not noted in writing within 48 hours of the end of a move.
INSURANCE– All moves are covered by a
$1,000,000 general liability policy. As determined by the Surface Transportation Board’s Released Rates Order DR’s liability for lost or damaged items is limited to $.60 per pound per article. This is a free option of coverage and comes with all moves. Additional Full Value Protection Insurance can be purchased by customer. DR offers up to
$50,000 in Full Value Protection for an additional fee.
SMALL MERCHANDISE– DR requires all small items that are shoe box sixed or smaller to be placed in a larger taped or sealed moving box. DR reserves the right to refuse to move small items that should
be boxed and will not be liable for their loss or damage.
ELECTRONICS- DR shall in no way be responsible for the working condition of electronic equipment, grandfather clocks, or any other piece of mechanical equipment (MCU/mechanical condition unknown). DR is not liable for internal damage to electrical goods where we have caused no external damage as some items may develop unavoidable faults no matter how carefully handled. TVs must be removed from the wall and mounted on their original stand.
DR will not be responsible for damages to flat panel TVs that are not on their original stand. Movers will wrap and protect tv’s
on their original stands. DR will inspect TVs and other electronic equipment at origination and destination for external damage. DR will not install, turn off or on any electronic equipment. DR Reserves the right to replace damaged TV’s or any other electronic equipment with comparable pre owned or refurbished equipment.
CLAIMS- Any damage claims must be submitted in writing to DR within 48 hours of your move. Unless payment is made in full as is due we are not required to answer or process a claim. It is illegal to deduct the money from the final bill to compensate yourself in the event of damage. DR will only be responsible for the safe handling of items during the moving, transportation and delivery of items. If an insurance claim is made, an independent agent will determine all settlement amounts and time of settlement.
OPTION TO SETTLE –In lieu of repairing goods DR reserves the right to compensate you by paying to you the value of the damaged goods prior to the damage occurring. DR reserves the right
to offer a claim settlement after full payment has been made for a move.
REPAIRS- DR reserves the right to repair or replace any damaged item or property. DR is responsible only for repairing damaged goods to as near the condition prior to the damage occurring as possible, and these repairs will be arranged by us. This includes damages to merchandise and buildings.
FURNITURE ASSEMBLY-DR will only perform minor assembly and disassembly of furniture items including beds, legs on chairs,couches and tables. DR will not disassemble or
reassemble large or complicated furniture pieces that require more than 15 minutes of labor. DR will not be responsible for disassembling large furniture pieces that were assembled in a room and are too large to fit out without disassembly. DR is not responsible for furniture items that are too large to fit in doorways or hallways without dissasembly. DR will not reassembly any merchandise that we didn’t disassemble. DR will not disassemble any exercise equipment or electronic fitness machine. DR reserves the right to refuse to assemble or disassemble any item. DR will not assemble new furniture or merchandise that has never been assembled. DR WILL NOT DISSASSEMBLE COUCHES, LARGE WARDROBES or any other furniture items that were not intended to
be disassembled by the original manufacturer. DR does not carry power drills or specialized tools for disassembly.
APPLIANCES– Freezers/refrigerators, washing machines, waterbeds and aquariums must be emptied and drained prior to a move.
PIANOS– DR does not move grand pianos or large upright pianos. DR may refuse to move smaller pianos if more
than one flight of stairs or hazardous moving conditions are present. DR must be notified in writing in advance to move any pianos.
POOL TABLES– DR does not move pool tables. Pool tables require disassembly and reassembly by certified technicians.
MOUNTING ON WALLS– DR does not install or uninstall TVs or any other merchandise on walls.
INSTALLATION– DR does not install or uninstall any electronic or computer components or any mechanical devises.
DOORWAYS/ HALLWAYS/OBSTRUCTIONS– DR is not responsible for removing doors, molding
or security gates on a customer’s home. Customer is responsible for insuring that all items have a clear and safe path in and out of a home. DR may refuse to
move any item if we feel that obstructions are present. DR may refuse to move any item if we feel it is too large to fit through a doorway or hallway without damage.
HIGH RISK MANEUVERS- DR reserves the right to refuse to perform any moving task that we feel is unsafe or hazerdous. DR will not be responsible for damage caused by non-routine moving including but not limited to hoisting items through windows, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. You will be asked to sign a waiver if we agree to attempt any non-routine moving request.
FIREARMS & HAZERDOUS MATERIALS– DR will not transport any hazardous chemicals, firearms or any illegal items as noted by stated and federal law.
CUSTOMER ASSISTANCE-DR assumes no liability or responsibility for the safety
of a customer or for any damages incurred if they choose to assist during a move. DR assumes no liability for any items transported by a customer.
If you have any questions about policies please call Corey at 202-340-2475 or 1-